Question 1

How do I know my bangle or bracelet size?

Accepted Answer

Check the size chart on each product page, or measure your wrist circumference with a soft measuring tape and compare it to the size guide. Still unsure? Contact our team and we'll help you pick the right fit.

Question 2

Is the jewelry certified authentic?

Accepted Answer

Yes! Every piece sold on Namora is certified authentic and self checked

Question 3

What is your return policy?

Accepted Answer

We offer a 7-day hassle-free return policy. Items must be unworn and in original packaging. Custom-engraved items are non-returnable. Refunds are processed within 5-7 business days.

Question 4

How long does delivery take?

Accepted Answer

Standard delivery takes 3-5 business days. Express delivery (1-2 days) is available for most pin codes. All jewelry is shipped in tamper-proof packaging with full insurance.

Question 5

Do you offer free shipping?

Accepted Answer

Yes! We offer free standard shipping on all orders above ₹999. For orders below ₹999, a flat shipping charge of ₹99 applies.

Question 6

Can I get jewelry engraved or customised?

Accepted Answer

Absolutely! We offer free engraving on select pieces and custom design services. Contact our team at hello@namora.com or use the Style Assistant for custom requests.

Question 7

How do I care for my jewelry?

Accepted Answer

Store jewelry in the provided box away from sunlight and moisture. Clean gold with mild soap and water. Avoid contact with perfumes, lotions, and chlorine. We offer free professional cleaning once a year.

Question 8

Is EMI available?

Accepted Answer

EMI is coming soon! For now, we accept payment via UPI, cards, netbanking, and cash on delivery (for eligible orders).

Question 9

Do you buy or exchange old jewelry?

Accepted Answer

Not for now

Question 10

How does the Style Assistant work?

Accepted Answer

Our Style Assistant is trained on thousands of jewelry combinations. Tell it your occasion, budget, and style preferences, and it will suggest the perfect pieces for you.

Frequently Asked Questions

Frequently Asked Questions