Cancellation Policy

Last updated: 27 Sep 2026

You can cancel a Namora order at any time before it ships. This policy explains how cancellations and their refunds work.

1. Cancelling Before Dispatch

Open My Orders and choose Cancel on the order. You can do this at any time until the order has been shipped — no questions asked.

2. After Your Order Has Shipped

Once an order has been shipped it can no longer be cancelled. You can instead return it after delivery under our 7-day return policy — see the Returns page for details.

3. Refunds for Cancelled Orders

For prepaid orders, you choose where the refund goes when you cancel: instantly to your Namora Wallet, or back to your original payment method within 3–5 business days. Any wallet money, reward points, gift card or coupon used on the order is returned to you. Cash on Delivery orders are not charged, so there is nothing to refund.

4. Cancellations by Namora

We may cancel an order if the item goes out of stock, the delivery pincode cannot be serviced, or the payment cannot be verified. If this happens we will let you know and refund any amount paid in full within 3–5 business days.

5. Need Help?

If you have trouble cancelling an order, write to us at hello@namora.in or call +91 8459810850 and we will help.

Questions about this policy? Contact us at hello@namora.in

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